Return and Refund Policy

At Fales Furniture Co, customer satisfaction is important to us. If you are not completely satisfied with your purchase, our Return and Refund Policy explains how to request a return or refund.

1. Return Policy — 30 Days

We offer a 30-day return policy. You must contact us within 30 days of receiving your order to request a return.

Once your return request is approved, the product must be sent back within 14 days of return authorization.

2. Return Eligibility

To be eligible for a return, your item must meet the following conditions:

• The item must be in new, unused, and resalable condition.

• The item must be returned in its original packaging.

• The item must include all original parts, accessories, and included components.

• You must provide proof of purchase or your order number.

• You must contact us by email and receive return instructions before sending the item back.

Items that do not meet these conditions may not qualify for a return.

3. How to Request a Return

To initiate a return, email us at support@KillearnShoppingCenter.Shop with the following information:

• Your full name

• Order number

• Item you wish to return

• Reason for the return

• Photos of the item, if applicable

Our team will review your request and provide instructions if the return is approved. Please do not send items back before receiving return instructions.

4. Refund Policy — Within 10 Days

Once we receive and inspect your returned item, we will notify you whether your refund has been approved.

Approved refunds will be processed within 10 business days after the return inspection and approval. The refund will generally be issued to your original payment method.

Please note that your bank or payment provider may require additional time to post the refund to your account.

5. Return Shipping Costs

Please contact us before returning an item to confirm the applicable return shipping arrangements and any associated costs. Return shipping costs may depend on the reason for the return and the circumstances of your order.

If an item arrives damaged, defective, or incorrect, please contact us by email with your order number and supporting photos so we can review the issue.

6. Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or different from what you ordered, please contact us as soon as possible at support@KillearnShoppingCenter.Shop.

Include your order number and clear photos of the item and its packaging. We will review your concern and provide the appropriate next steps.

7. Non-Returnable Items

Items that have been used, damaged after delivery, or returned without their original packaging may not qualify for a return, except where applicable law requires otherwise.

Any additional product-specific return restrictions will be communicated where applicable.

8. Cancellations

If you wish to cancel an order, contact us as soon as possible. We cannot guarantee cancellation once an order has been processed or shipped.

9. Contact Us

For return or refund questions, please contact us:

Business Name: Fales Furniture Co

Email: support@KillearnShoppingCenter.Shop

Phone: +1 859-567-8044

Address: 3479-99 Thomasville Rd, Tallahassee, FL 32309, United States